Under Armour Return Policy: Everything You Need to Know

Under Armour is a popular sportswear brand known for its high-performance athletic clothing, shoes, and accessories. The company offers a customer-friendly return policy to ensure customer satisfaction.

In this guide, I will walk you through all the details of Under Armour return policy, so you know exactly what to do if you need to return or exchange an item.

Quick Overview of Under Armour Return Policy

Here’s a quick rundown of the main aspects of their return policy:

Who Can Use the Policy and Where?

This return policy is specifically for items you bought directly from Under Armour. That means purchases made on:  

• The Under Armour website (UA.com)  
• At an Under Armour Brand House store  
• At an Under Armour Factory House store  

It only covers purchases made within the United States and Canada. If you bought Under Armour gear from a different retailer or in another country, you’ll need to check that specific seller’s return policy.

Also, gear bought in a US store must be returned in the US, and gear bought in Canada must be returned in Canada

How to Make a Return

Under Armour offers two return options: online returns and in-store returns.

You have a couple of options depending on where you bought the item.

1. Bought Online
   • Can be returned/exchanged by Mail (Online)
   • Can be returned/exchanged In-Store
2. Bought In-store
   • Can only be returned In-store

Returning Online Purchases (for items bought on UA.com)

You can return items bought on UA.com either by mail or in-store.

Returning by Mail (Online):

If you purchased your item from Under Armour’s website, follow these steps to return it:

1. Start Your Return Online: Visit UA.com/returnlabel and log in to your account. Go to your Order History under “My Account”. For reference the screenshot of the page given below:

2. Choose Return Method: For US returns, when you start the process online, you will be prompted to select a return method – dropping off at either a Happy Returns Bar or a UPS drop-off location. For Canada returns, the process uses Purolator.
3. Return Label/QR Code: Follow the steps online.
   • You can choose to print a return shipping label (if you have a printer) or use a QR code (if you don’t want to/can’t print).
   • If you choose the QR code, you can show it at a participating (Happy Returns/UPS for US returns) or Purolator (for Canada returns) location, and they’ll print the label for you.
4. Prepare Your Return:
   • Happy Returns (US): If you choose this option, you generally do not need to package the item(s). You’ll likely receive a QR code to show at the Happy Returns Bar.
   • UPS (US) / Purolator (Canada): If using UPS or Purolator, pack your items securely in a box or bag. You’ll get a return label (or QR code) to attach to your package.
5. Pack Your Items: Ensure the item is in its original condition with tags attached.
6. Drop Off the Package: Take the package to a nearby Happy Returns Bar or UPS drop-off location (U.S.) or Purolator (Canada) drop-off location.
7. Refund Time:
   • Happy Returns: Refunds are typically initiated much faster, often within 3-5 business days after drop-off at the Happy Returns Bar.
   • UPS/Purolator: Once the warehouse receives and processes your return, Under Armour will start your refund (allow up to 14 business days for processing and for the refund to appear).

Returning Online Purchases In-Store:

You can return items bought both online and in-store at any Under Armour Brand House or Factory House location. Sometimes, handling it face-to-face is just easier.

• You can take items bought online to any Under Armour Brand House or Factory House location for a return or exchange.
• Make sure you bring the item(s), your original receipt (or gift receipt), and the credit card you used for the purchase

Returning In-Store Purchases

Items bought in-store can be returned at any Under Armour Brand House or Factory House location in the country of purchase.

• Bring the item, your proof of purchase (receipt), a valid photo ID, and the original form of payment (like the card you used).
• The return will be processed, and the refund will be issued to the original payment method or a UA Gift Card.
• No Receipt? If you don’t have proof of purchase, you may still receive a refund based on the last known selling price in the form of a UA Gift Card.

Exchanging for a Different Size or Color

Ordered the wrong size or decided you want that hoodie in blue instead of grey? Under Armour offers size/color exchanges within that same 60-day window.

Exchanging Online Purchases

1. Start Online: Go to UA.com/returnlabel and enter your order number and email.
2. Choose Exchange: Select the item(s) you want to swap.
3. Pick New Item: Select the new size and/or color.
4. Return Original: Print your free return label and drop off your package at your nearest FedEx location for US exchanges and Purolator for Canada exchanges.
5. Get New Gear: Once the return is processed, the replacement item will be shipped.

Online Exchange Exceptions: If you originally paid using a gift card, Apple Pay, PayPal, or Klarna, you can’t do a direct online exchange. You’ll need to return the item for a refund first, and then place a brand new order for the item you want. If the price has changed since your original purchase, contact Under Armour Customer Service for help.

Exchanging In-Store

• Bring the gear, your proof of purchase (receipt), a valid photo ID, and your original payment method to an Under Armour Brand House or Factory House location.
• You can exchange for a different size or color of the same item
• If the store doesn’t have the exact item you want for the exchange, they can process a return instead. You will receive a refund in the original payment method or a UA Gift Card.
• No Receipt? Similar to returns, if you don’t have proof of purchase but the store accepts the exchange, the value will be based on the item’s last known selling price.
• Good news for alternative payments: You can process exchanges in-store even if you originally paid with Apple Pay, Klarna, or PayPal. (As you may have noticed, this is different from online exchanges).

Understanding Your Refunds

Here’s how refunds are typically handled based on how you paid:

Important Notes:

• Refunds take up to 14 business days to process.
• Shipping fees are non-refundable.
• If you used multiple payment methods (like a gift card + credit card), each method will be refunded separately.

Price Adjustment Policy

If an item you purchased is reduced in price within 10 days of your purchase, Under Armour will refund the price difference. Just contact their Customer Service team to request it.

Contacting Under Armour

If you need help with a return, here’s how you can reach Under Armour’s customer service:

Tips for Hassle-Free Returns

Returns aren’t the most exciting part of shopping, I know. But these tips should help things run much more smoothly

1. Keep That Receipt Safe: Seriously, tape it to the item if you have to (okay, maybe not that drastic). But having the original proof of purchase makes everything easier, especially for in-store returns or exchanges.  
2. Don’t Rip Tags Off Prematurely: Resist the urge! Try things on carefully. Once tags are off or items are worn/washed, your return chances plummet. Keep the shoe box pristine, too!  
3. Know Your Online Payment Limits: If you paid online with PayPal, Klarna, Apple Pay, or a gift card, remember you can’t do a simple size/color exchange online. Plan on doing a return for a refund and placing a new order.
4. Package Smart for Online Returns: Returning items from multiple orders? Each order needs its own box and label. Don’t mix them up, or it could cause delays.

Common Questions

Wrapping up

Under Armour makes returns and exchanges easy for its customers. With a 60-day return window and multiple ways to return items, shopping is stress-free. Just make sure your items are in their original condition and have proof of purchase to ensure a smooth return process.

Here is the overall flow for the Under Armour return process:

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Under Armour website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Under Armour Customer Service directly is the best resource.