Everlane Return Policy: A Simple Guide

Everlane is a clothing brand known for simple, stylish pieces and ethical practices. But what if that perfect tee isn’t quite perfect on you? Whether it’s the wrong size or just not your style, understanding Everlane return policy can save you time, money, and stress.

As someone who spends a lot of time navigating the world of online shopping and returns, I know how important it is to have clear, simple information. Let’s break down their return rules so you know exactly what to expect.

Everlane Returns: The Quick Look

Here’s a quick overview of Everlane’s return policy, focusing on what shoppers (whether you live in the U.S. or somewhere else) need to know :

How Long Do I Have to Return Something?

This is super important! For orders shipped to the US and Canada, you have 30 days to return items. For orders shipped to other countries, it’s 45 days.  

Now, here’s a key detail: that countdown starts from the ship date, not the date the package lands on your doorstep. So, keep an eye on your shipping confirmation email to know exactly when your return window begins!  

What Condition Does My Return Need to Be In?

Everlane wants items back in their original state. This means your returns must be :  

• Unworn: You can try things on, but don’t wear them out.
• Unwashed: Keep them clean and free from detergents or scents.
• Tags Attached: Don’t snip off those tags until you’re sure you’re keeping it.
• Original Condition: Basically, how you received it.
• Shoes in Shoe Boxes: If you’re returning shoes, they need to go back in their original Everlane shoe box.  

Simple enough, right? Just treat the items gently until you decide.

Are There Things I CAN’T Return?

Yes, like most stores, Everlane has a few exceptions :  

• Final Sale Items: If an item is marked “Final Sale,” it means just that – you can’t return or exchange it. Keep an eye out for this label when shopping.
• Gift Cards: These are non-returnable.
• Underwear (Usually): Generally, underwear (both tops and bottoms) can’t be returned if they’re out of their original packaging.
• Face masks
• International orders (if you’re outside the U.S.)
• ReEverlane items
• Items that are worn, washed, or missing tags
• Items returned after 30 days

Hold On, There’s a Special Underwear Rule!

Everlane has something called the “First-Try Underwear Policy”. This is pretty neat. It means you can return one piece of underwear (a top or a bottom, but not Final Sale items) even if you’ve taken it out of the package to try it on. If you buy more underwear later, any returns after that first one must be in the original, unopened packaging.  

Good to know: This special policy doesn’t apply to swimwear, bodysuits, or bras.  

What About Swimwear and Bodysuits?

You can return swimwear and bodysuits, but only if the hygienic liner is still attached (and they aren’t Final Sale items). Don’t remove that liner unless you’re absolutely keeping the item!

How to Return an Item (for U.S. Customers)

You have three ways to return your item if you’re in the U.S.:

1. Return by Mail (Online)

• You’ll start the process online in your Everlane account under “Orders & Returns”.
• You can also go directly to the Everlane Returns Portal without login, as shown in the screenshot below:

• Enter the Order Number/ID and Zip/Postal Code as shown in the above screenshot.
• Pick the item(s) you want to return
• Choose Refund or Exchange
• Print your prepaid UPS shipping label
• Drop it off at a UPS location

Fee: $7 is taken out of your refund if you choose this option (unless you’re doing an exchange – it’s free then!)

2. Return at a Happy Returns Bar (No Box or Label Needed!)

Everlane has partnered with Happy Returns so you can drop off your return without printing a label or repacking your item.

• Go to the Returns Portal
• Select Happy Returns Bar as your return method
• Get a QR code
• Visit any Happy Returns Bar location
• Show the QR code and hand them the item

Cost: It’s completely free!
Fast: Your refund gets processed faster than with mail returns.

💡 There are thousands of Happy Returns locations across the U.S. inside stores like Staples, Ulta, and FedEx Office.

3. In-Person Return at an Everlane Store

If you live near an Everlane store, you can return your item in person.

• Bring your item(s) in their original condition.
• Your order number or confirmation email
• Cost: FREE!

Exchange

You can exchange an item only if:

• It’s the same product, just a different size or color
• It’s still within the 30-day window
• You live in the United States

If you return by mail or Happy Returns, the exchange is free (no $7 fee).

📝 Exchanges are not available for international orders. If you’re outside the U.S., you’ll need to return the item for a refund and place a new order.

Refunds

Everlane processes refunds quickly, but here’s a general timeline:

• Returns via mail: Once received and inspected, expect a refund in 5–10 business days.
• Happy Returns: Faster – many refunds are processed within 2–3 business days.

Note: Refunds go back to your original payment method unless you choose store credit.

What if You Paid with Klarna or Afterpay?

• You’ll still get your refund, but it goes to Klarna or Afterpay first
• Keep paying your installments while the refund is processing
• Klarna or Afterpay will adjust or cancel your future payments

Store Credit

If you pick store credit instead of a refund:

• You’ll avoid the $7 return shipping fee.
• You’ll get a digital credit you can use for future purchases.

It’s a smart choice if you shop at Everlane often.

What is ReEverlane?

ReEverlane is Everlane’s resale program. You can buy secondhand Everlane pieces at lower prices.

But keep this in mind:

• All ReEverlane items are final sale
• You can’t return, exchange, or get a refund
• Double-check sizing before you buy!

How to Return Items if You Live Outside the U.S.

Yes, Everlane accepts international returns – but here’s what’s different:

• You must return the item within 30 days of delivery
• Items must be unworn, unwashed, and have all tags
• You’ll need to pay for return shipping
• Everlane does not provide return labels for international orders

No Exchanges for International Orders

If you’re not in the U.S., you can’t exchange items. Instead:

1. Return the item for a refund
2. Place a new order for the size/color you want

How to Start a Return (International Orders)

1. Visit the Everlane International Returns Portal
2. Select your country
3. Follow the instructions to send the item back (you’ll need to use your own shipping method)

How to Contact Everlane for Help

If you need help with your return, Everlane’s customer support is ready to assist. Here’s how to reach them:

• Live Chat: Visit everlane.com
• Email: support@everlane.com
• Text: +1 (415) 881-5522
• Hours: Monday–Friday

Tip: Chat is the fastest way to get answers. It’s easy and usually pretty quick.

My Pro Tips for Smooth Everlane Returns

Okay, here are a few personal tips based on navigating this policy:

1. Know Your Ship Date: Seriously, put a reminder in your phone based on the shipping confirmation, not the delivery date. That 30-day US window starts ticking earlier than you might think!  
2. Go Free If You Can: If you live near an Everlane store or a Happy Returns Bar, use them! Returning in person is free for US customers and avoids that $7 mail-in fee. Just check the size limits for Return Bars first.  
3. Mail-In? Consider Store Credit: If you have to mail a return back and plan on shopping at Everlane again, choosing store credit saves you the $7 return label fee. It’s like getting a little bonus for your next purchase.  
4. Gift Givers – Share the Order Number: If you’re buying an Everlane gift, make sure to pass along the order number to the recipient, just in case they need to make a return. It makes the process much smoother for them.  
5. Underwear Buyers – Use That First Try Wisely: That “First-Try Underwear Policy” is great. If you’re unsure about sizing or style, buy just one first to test it out, knowing you can return that single opened item if needed.

If you have any more questions about the returns, you can visit the return policy on their website.

Common Questions

Final Thoughts

Everlane return policy is fair and pretty easy to navigate – as long as you follow a few simple rules. Stick to the 30-day window, keep items in new condition, and consider store credit if you want to save on fees.

If you shop often, using Happy Returns Bars can make the process even smoother.

Happy shopping – and if something doesn’t work out, now you know exactly what to do!