Kendra Scott Return Policy: Everything You Need to Know

Kendra Scott is a popular American jewelry and accessories brand known for its stylish, high-quality designs. Founded in 2002, the brand offers elegant pieces, from statement earrings to fine jewelry, loved by many shoppers.

Shopping for jewelry and accessories at Kendra Scott is exciting, but what happens if you need to return something? Whether you ordered online, picked up in-store, or purchased in a retail store, Kendra Scott return policy is there to help. This article will break it down for you in simple terms.

Quick Overview of Return Policy

Here’s a snapshot of Kendra Scott’s return policy:

(Note: Specific rules apply to certain items like fragrance, watches, engagement rings, and international orders, discussed below).

What Items Can You Return?

Most items from Kendra Scott can be returned if they meet a few conditions. The item needs to be:  

• Unworn and Unused: You can’t wear it out and then return it.  
• In Original Packaging: Keep the box or pouch it came in. For fragrances, this means unopened packaging.  
• With Tags On: Don’t remove the tags until you’re sure you’re keeping it.  

You generally have 30 days from the day you receive the item (for online orders) or the day you buy it (for in-store purchases) to start a return.  

What Items Are Final Sale (Not Returnable)?

Some items cannot be returned or exchanged at all. Kendra Scott calls these “Final Sale”. Keep an eye out for these:  

• Engraved pieces. (Including engraved engagement rings ).  
• Items bought using the Birthday Discount.  
• Gift cards.  
• Kendra Scott Branded merchandise.  
• Custom pieces made at the Color Bar®.  
• Permanently discounted or marked-down merchandise.  
• Hat accessories, blankets, customized hats, and curated items marked Final Sale.  

Basically, if it’s personalized, deeply discounted, or a special item like a gift card, double-check if it’s final sale before buying.

How to Return Items Bought Online

If you bought something from kendrascott.com and had it shipped to you, or used the “Buy Online, Pick Up At Store” option, you have two main ways to return eligible items within 30 days of getting them.  

Option 1: Mail it Back (for a Full Refund)

This is the way to get your money back to your original payment method.  

1. Find the Label: Your order should come with a pre-paid, pre-addressed UPS return shipping label. Good news: using this label is free for eligible returns in the US!  
2. Lost the Label? No problem. You can print a new one by going to kendrascott.com/returns. You’ll need to enter your name and address details. Then click “Email Return Label”.  Screenshot below:

3. Pack it Up: Put the unworn item back in its original packaging with tags. Include a copy of your invoice or the return form. If you picked up in-store, you might need to fill out the Return Form that came with your order.  
4. Ship it: Print the label, stick it on the package, and drop it off at a UPS location.  
5. Wait for refunds: It can take up to 5 business days (Mon-Fri, excluding holidays) for them to process the return after they receive the package. You should get an email confirmation. The refund might take a few more days to show up on your statement, depending on your bank.

Option 2: Take it to a Store (for Exchange or Store Credit)

You can also take eligible online purchases to a Kendra Scott store within 30 days of receiving them. However, you cannot get a refund to your original payment method this way. You can only get an exchange for another item or store credit.  

Returning Items Bought In a Kendra Scott Store

If you bought something directly from a Kendra Scott retail store, the return rules are slightly different:

• You have 30 days from the date of purchase.  
• The item must be unworn and eligible (not Final Sale).  
• You can only return it to a Kendra Scott store.  
• You can only get an exchange or store credit, not a refund to your original payment.  

Special Cases: Specific Item Returns

While the general rules cover most things, Kendra Scott has specific guidelines for items like fragrances, watches, and engagement rings. Let’s look at those exceptions.

Fragrance

Fragrance returns follow a slightly different routine based on where you bought the product:

• Bought Online: Can be returned for a full refund by mail within 30 days of receipt. Must be unopened and in original packaging. They suggest reusing the original shipping box.
• Bought In-Store: Can be returned to a store for exchange or store credit only, within 30 days of purchase. Must be unopened and in original packaging

Engagement Rings

These have a longer return window: 60 days from when you receive the ring.  

• First 30 Days: You can return it for a full refund if it’s unworn, unused, and you have proof of purchase.  
• Days 31-60: You can still return it, but there’s a 20% restocking fee based on the retail price. Your refund will be the price minus this fee.  
• How to Return: You can return it to a participating Kendra Scott store or by mail. Contact the store where you ordered or Customer Service to start the process. They’ll provide a pre-paid label and instructions for mailing. It must be in its original jewelry box.  
• Important: Engraved engagement rings are Final Sale and cannot be returned or exchanged.

Watches and Watch Bands

These follow the general 30-day online return policy for a full refund by mail. Make sure the item is unworn, in original packaging with tags, and includes all parts, like extra links if it was sized. Free return shipping applies.  

Lab Grown Diamonds

If your Lab Grown Diamond came with an IGI certification, you must return the original certificate with the item. If you don’t, you could face a $20 fee per missing certificate, and your refund will be held until they get the product and the re-printed certificates.

Wrangler x Yellow Rose Return Policy

Products under the Wrangler x Yellow Rose collection come with some extra rules:

• Apparel (Bought Online or In-Store): Can only be returned to a participating Wrangler x Yellow Rose Kendra Scott store for exchange or store credit within 30 days. For online purchases needing a refund, it must be mailed back to the distribution center within 30 days. Apparel must be unworn, unused, with tags attached. Check their website for participating store locations.
• Jewelry: Follows the standard 30-day policy (mail for refund, store for exchange/credit).
• Bought at Wrangler: If you bought these items at a Wrangler store or wrangler.com, you must follow Wrangler’s return policy and return it through them.

Returning a Gift or Promotional Item

• If you purchased an item during a Gift with Purchase or Buy One, Get One Free sale, you must return the free item along with your purchase.
• If you do not return the gifted item, your refund will be adjusted accordingly.
• Promotional items are subject to availability and cannot be exchanged or returned separately.

What is Kendra Scott’s exchange policy?

• Exchanges are only available in-store within 30 days of purchase.
• Online purchases cannot be exchanged – only returned for a refund.
• Items must be unworn and in original condition with tags attached.

Kendra Scott Repair, Damage & Tarnish Policies

What is Kendra Scott’s policy for broken or damaged jewelry?

• Fine Jewelry: If your Kendra Scott fine jewelry breaks due to a manufacturing defect within one year of purchase, Kendra Scott will repair it free of charge. After one year, you may still request a repair, but it may incur a fee.
• Fashion Jewelry: Fashion jewelry is not eligible for repair services.

If your item arrived damaged or was defective upon delivery, contact customer service right away by emailing service@kendrascott.com or calling 866-677-7023. You may be asked to provide:

• Proof of purchase
• Photos of the damage and product

Kendra Scott does not take responsibility for items damaged due to misuse, accidents, or normal wear and tear.

What is Kendra Scott’s return policy for tarnished jewelry?

Kendra Scott uses an anti-tarnish solution on their jewelry, but some tarnishing can still occur over time.

• If your jewelry arrives tarnished or defective, contact customer service immediately to request a refund or exchange.
• If the tarnishing occurs over time with regular use, it’s typically considered normal wear and tear and not eligible for return or repair.

To reduce the risk of tarnishing:

• Store your jewelry in a dry, cool place
• Avoid exposure to water, lotions, and perfumes
• Clean gently with a soft, dry cloth

Does Kendra Scott offer repair services?

• Fine Jewelry: Yes. Repairs are available within 1 year at no cost, and after 1 year for a fee.
• Fashion Jewelry, Vermeil, and Yellow Rose Collection: Not eligible for repairs.

Repairs typically take 15–20 business days from the time your package is received at their facility.

Does Kendra Scott offer price adjustments?

Yes, if you see a price drop shortly after your purchase, you may be eligible for a price adjustment:

• Kendra Scott offers price adjustments within 7 days of purchase.
• Price adjustments are refunded to your original payment method.
• Doesn’t apply to “Gift With Purchase” promos
• For online orders, contact Customer Service via chat or email, to request an adjustment.
• For in-store orders, visit a Kendra Scott retail store with your receipt.

International Returns

For customers ordering from outside the USA, note these points:

• Returns must be mailed back to the distribution center.
• Return shipping is not free. Cost is deducted from refund
• Refund issued in original currency and exchange rate
• Allow up to 30 business days for processing

To start an international return, follow the instructions by visiting their international return portal.

Can I cancel my Kendra Scott order?

Once an order is placed, it cannot be changed or canceled, as per Kendra Scott’s cancellation policy. If needed, you can return the item once received (if eligible).

Shipping, Delivery

How long does Kendra Scott take to ship?

Most orders ship within 1-2 business days and arrive in 3-5 business days, depending on your shipping method. Expedited options are available at checkout.

How long does Kendra Scott take to deliver?

Standard delivery takes 3–5 business days after shipment. Delivery time may vary during holidays or promotions.

Need Assistance for Returns & Support

If you have any questions or need help with your return, here are your customer service options:

• Phone: (866) 677-7023
• Email: service@kendrascott.com
• Chat: Available on their website – bottom right corner
• Customer Service Hours:
  • Monday: Friday: 8 AM – 5 PM CT
  • Saturday: Sunday: 12 PM – 5 PM CT

Common Queries

Here are answers to a couple of common questions:

Final Thoughts

Kendra Scott return policy is straightforward: you have 30 days to return unworn, unused items with original tags. If you purchased online, you can get a full refund, but if you bought in-store, you can only exchange or receive store credit.

Free return shipping makes online returns easy, and fragrance items have special rules. Always check the policy details before making a purchase!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Kendra Scott website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Kendra Scott Customer Service directly is the best resource.